TERMS & CONDITIONS

✧ T&C updated as of Nov 2021 ✧
edit history:
Nov 2021 - payment deadline, penalties

✧ ORDERS & ORDER CANCELLATION

⋆ DEADLINE OF ORDER: Order deadline depends on item/collection; we can accept orders as long as they are not yet sold out or they are available for pre-order from the manufacturer. Please check the caption of the post for the item you are ordering and look for the 'DOO' label.
⋆ Once order form has been submitted, cancellation/changes regarding your item/order are subject to strict approval. In any case you insist to cancel the submitted order, a fee of Php 300 will be charged for every 2 items in a single invoice. Cancellation when item is already secured/on hand are due for approval and if permitted, may be charged with at least 20% of the item price. If cancellation fee is not settled, the transaction will be posted as bogus and you will be blocked from transacting with our shop again in the future.
⋆ Changes in customer/shipping information are allowable until items are not yet on hand/sorted in the PH warehouse. If insisted during the last minute, fees (₱100 processing fee) may be charged.
⋆ Failure to send any down payment before set deadline (without approved extension) will result to auto-cancellation of order with a penalty of Php 300. If not settled, he transaction will be posted as bogus and you will be blocked from transacting with our shop again in the future.

✧ RE: PAYMENT DEADLINE, RELEASE DATES, ETAs, SHIPMENTS

1. DEADLINE OF PAYMENT:
⋆ Payment terms allowable are dependent on the active group order/item releases. Kindly check the caption under the post of the product that concerns your order.
⋆ You may pay in FULL for smoother & faster transactions and will only be recognized if proof is submitted as instructed in our invoice emails. If not followed carefully, your payment may not be acknowledged.
Only pay the required amount, anything of excess will be assumed as 'gratuity' and would not be refunded. If requested to be refunded, a processing fee of ₱50 may be charged.IMPORTANT NOTE: FAILURE TO MEET PAYMENT DEADLINE WILL RESULT INTO A WEEKLY PENALTY OF ₱50 UNTIL PAYMENT IS MADE. If item isn't fully paid 30 days after its arrival (duration may be shortened if customer is unresponsive to reminders or have failed to inform the seller), order will automatically be cancelled and made available for other buyers. In addition, once cancellation is made, deposits made are no longer refundable. If charged with penalty, client is banned from transacting again with us until dues are settled.2. RELEASE DATE OF ITEMS in KOREA
⋆ Release dates are when the manufacturer will start shipping the items to our overseas address; release date is indicated in the corresponding post of the item you are ordering.
⋆ If release date is not specifically indicated by manufacturer/brand, processing/purchasing of regular pre-order items may take up to 2 weeks maximum.3. ESTIMATED TIME OF ARRIVAL:
⋆ Once processed, it takes the following amount of time for the cargo to arrive to the Philippines:
South Korea: 4-6 weeks
China: 4-6 weeks
Japan: 6-12 weeks
⋆ Kindly note that these are ESTIMATED only and we are never committing to any specific time or date of arrival/shipment. We appreciate your patience regarding this since delays may occur.4. LOCAL SHIPMENT
⋆ Once items arrive in our PH address, local shipments will start accordingly.
⋆ Please give the shop ample time to sort and pack everything to make sure we correctly and safely dispatch your items. Reminding everyone as well that late payment / last minute order or shipping changes will result to delayed shipment as we will be prioritizing based on when payments were made by customers.
⋆ COMBINED SHIPMENT: STRICTLY no combined shipments with other pre-orders/order numbers. This is to avoid confusion during packing, and to prevent storing of items for a long period of time. We would appreciate your compliance to this rule and avoidance of asking us repeatedly.
⋆ Orders under the same invoice number are shipped together; if in any case an item arrives earlier than some, the shop will only ship the order locally once all orders are complete.
⋆ For customers choosing same-day delivery or own booking option, notices for pick-up schedule will be done by the shop and will be sent repeatedly until customer is able to match the given schedule. If customer is completely unresponsive to our notices for a whole month, order/s may be cancelled completely without any refund as penalty for warehouse storing and labor fees.

✧ RE: SUDDEN UNAVAILABILITY

Securing merch for BTS merchandise in general can be very competitive. Please manage your expectations but we exert effort to the best of our ability to secure everything you ordered. In any case we failed to do so, full refund is assured.

✧ RE: RETURN/EXCHANGE/REFUND

⋆ We pride ourselves in honesty, and transparency. We always ship out items that are ONLY in good condition and packaging unless disclosed to receiver before shipment. Since all items are shipped SEALED, we do not own any responsibility to missing/damaged items inside a sealed product unless buyer requests for the sealed items to be unsealed and inspected before overseas shipment.**Return/exchange/refund will be addressed in accordance to these policies:
- if we shipped the wrong item/variation to you
- if your order/s were unsecured or sold out
- battery items with defect can only be exchanged if item is unsealed by our shop and was requested to be tested before shipping them out from overseas location to make sure of their quality, otherwise, it will remain sealed.
- damages/loss caused by the courier company will not be shouldered by the shop
- sealed packages that have a missing inclusion are beyond our control, thus will not be replaced or refunded
- several merchandise are shipped in its original outbox package; damages on the outbox are not part of exchangeable/refundable partsAll the aforementioned will only be acknowledged ONLY IF client is able to send an unboxing video in order to prove the condition being claimed. Please make sure that the unboxing video shows relevant parts starting from its original package condition upon receipt (sealed in its pouch/box/wrap) up to the part where concern is evident. Return/exchange/refund will proceed if claim is accepted upon video review.
**As our service mainly covers 'pasabuy' or shipment procedures, the shop do not have any liabilities with product quality control since items are coming from overseas and will take a long amount of time to arrive-- risking the exchange/return policies of the original product company to be taken out of effect. As to why we only test products if requested by buyer, we conserve the original condition of the products we ship out and unsealing them is considered tampering with its original condition and puts our shop in liability for any caused damages upon unsealing.

✧ RE: CUSTOMER AGE

Customers below 18 years old should be given consent by their parents before ordering. Submission of order form automatically states that you are either of age or a minor ordering with consent from their parents.

✧ IMPORTANT DISCLAIMERS

⋆ A reminder that the responsibility of our shop ends upon acceptance of your parcel by the designated courier. Any further concerns/claims regarding your order are only entertained 7 days after receipt of package.
⋆ The shop also has the right to refuse or discontinue service to anyone unreasonably displaying rude or offensive behavior.
⋆ Further terms applicable for special circumstances such as TINGI, POOLING, MEMBERSHIP, PURCHASE ASSISTANCES, KR ADD LENDING, etc. are found in their specific forms or in emails sent to concerned clients.

• ORDER FORMS

FAQs

What are your MODES of PAYMENT?

BDO, BPI, Security bank
Paypal
GCASH, PaymayaPalawan/Cebuana [discontinued due to quarantine]

What are your local shipping methods?

Metro Manila:
Same day shipping: Grab/Lalamove
1-3 days: Gogo Xpress, Fifth ExpressProvincial:
1-5 days: Gogo Xpress, J&T, Ninja Van (through shopee)

How much is the shipping fee?

Shipping fee depends on number of items ordered, please dm to get an exact quotation.

Till when can I order?

Kindly check the post for the item you are interested in to see details regarding DOO (deadline of order).

Until when can I pay? Do you accept down payment?

We accept 50% down payment within 3 days after ordering, deadline of final payments vary depending on the item but is usually set after 4 weeks of ordering.

When is the ETA?

Most items are under pre-order and shipped from South Korea, China or Japan. After its release in the overseas address, international shipment takes the ff. time:
South Korea: 4-6 weeks
China: 4-6 weeks
Japan: 6-12 weeks

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